Shipping
At Shophouse, every order is prepared with care, ensuring your items are thoughtfully packaged and ready for their journey from the UK.
If you have any specific shipping needs or questions, our team is always here to help at info@theshophouse.co.uk
We aim to dispatch all orders within 1-2 business days. During busier periods, processing times may be slightly longer, thank you for your patience.
Shipping costs & delivery times
We offer simple, transparent flat-rate shipping worldwide:
• UK: £5 — 1–3 working days
• EU: £15 — 3–7 working days
• US: £35 — 5–10 working days
• ROW: £35 — 7–14 working days
Free worldwide shipping on orders over £300.
Delivery times may vary depending on destination and customs handling. Seasonal volume or local processing may occasionally cause delays.
Customs & Duties
Orders shipped outside of the United Kingdom may be subject to import duties, taxes, and customs handling fees once they reach the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer. We are unable to predict or control these fees.
If any customs charges are refused at delivery, the order may be returned to us. Please note that original shipping costs and any return fees incurred will not be refundable.
We recommend checking with your local customs office for more information before placing your order.
Returns & Exchanges
We hope your Shophouse piece brings warmth and ease into your home.
But if something isn’t quite right, we’re here to assist you.
Return Window
You may return your item within 14 days of receiving your order,
as long as it remains unused, in its original condition, and with all packaging intact.
How to Start a Return
Simply email us at support@shophouse.co.uk with your order number.
We’ll guide you through the process with care.
Return Shipping
• Return shipping costs are covered by the customer unless the item arrived damaged or incorrect.
• Original shipping fees are non-refundable.
We always recommend using a tracked service to ensure your parcel arrives safely back to us.
Exchanges
If you’d like a different style or colour, the easiest way is to place a new order and return the original item.
This ensures the piece you want doesn’t sell out.
Damaged or Incorrect Items
If your order arrives damaged or not as expected, please contact us within 48 hours with photographs, and we’ll make it right as quickly as possible.
If you have any questions, we’re always here to help.
Feel free to reach us at info@shophouse.co.uk
