Last updated: 10 March 2026

At Shophouse, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. By using our services, you agree to the practices described in this policy.

1. Information We Collect
We may collect personal information that you voluntarily provide when you:

  • Create an account or place an order

  • Subscribe to our newsletter

  • Contact customer support

  • Participate in promotions or surveys

Personal information may include:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely by third-party providers)

  • Order history

2. How We Use Your Information
We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your orders, account, and support requests

  • Send you updates, promotions, and marketing (only if you agreed)

  • Improve our products, services, and website experience

  • Prevent fraud and ensure security

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies
We and our service providers may use cookies, web beacons, and similar technologies to:

  • Personalise your experience

  • Analyse website traffic

  • Remember your preferences

  • Support advertising and performance measurement

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect your experience on our site.

4. Third-Party Service Providers
We may share your information with trusted partners who help us operate our services, including:

  • Payment processors (e.g., Shopify Payments, PayPal, Stripe)

  • Shipping carriers

  • Email and marketing platforms

  • Analytics services (e.g., Google Analytics)

These third parties are authorised to use your information only to provide services on our behalf and are obligated to keep your information confidential.

5. Legal Requirements
We may disclose your personal information when required by law, such as to comply with a court order, legal process, or government request.

6. Your Rights
Depending on your location, you may have the right to:

  • Access your personal information

  • Correct or update inaccurate information

  • Request deletion of your data

  • Object to certain processing of your information

If you would like to exercise any of these rights, please contact us at info@theshophouse.co.uk

7. Data Retention
We retain your personal information for as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy
Our site is not intended for children under 16 years of age. We do not knowingly collect personal information from children without appropriate consent.

9. International Transfers
Your information may be stored and processed in the United Kingdom and other countries outside of your residence. By using our services, you agree to such transfer and storage.

10. Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will post the updated date at the top of this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
info@theshophouse.co.uk