Where do you ship from?
All Shophouse orders are shipped from the United Kingdom. Every parcel is packed with care to ensure your items arrive safely.
How long will my order take to arrive?
Shipping times vary by region:
UK 1–3 days · EU 3–7 days · US 5–10 days · ROW 7–14 days.
Delays may occur during busy seasons or due to customs.
Do you offer free shipping?
Yes — we offer free worldwide shipping on orders over £300.
Will I have to pay customs or duties?
We ship using a DDP (Delivery Duties Paid) model whenever possible.
If your region does not support DDP, local authorities may collect duties upon arrival.
Can I change or cancel my order?
If your order has not yet shipped, we may be able to make changes.
Please email us as soon as possible at support@shophouse.co.uk.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your parcel’s journey.
Do you accept returns?
Yes — items may be returned within 14 days as long as they’re unused and in original condition. Please email support@shophouse.co.uk to begin a return.
Can I exchange an item?
The simplest way is to place a new order and return the original item. This ensures the style or colour you love doesn’t sell out.
What if my item arrives damaged?
We’re so sorry if this happens.
Please contact us within 48 hours with photos, and we’ll resolve it right away.
Do you ship internationally?
Yes, we ship worldwide.
Shipping rates and timing vary depending on your region.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options shown at checkout.
Are your products handmade?
Not all of our pieces are handmade, though many are crafted by artisans or produced in small batches.
Every item is selected with the same intention: thoughtful design, everyday usefulness, and a sense of warmth that reflects the Shophouse way of living.
Whether handcrafted or carefully manufactured, each piece is chosen because it feels honest, functional, and made to last.
Will sold-out items be restocked?
Some pieces return seasonally, while others are produced in limited quantities.
You can sign up for restock alerts on the product page.
Do you offer gift wrapping?
All Shophouse orders are packaged with care, but if you’d like something wrapped as a gift, feel free to email us and we’ll do our best to help.
How can I contact you?
We’re always here to help.
You can reach our team at info@theshophouse.co.uk and we’ll get back to you as soon as possible.
